Orders & Payments
What payment methods do you accept?
We accept PayNow, Stripe (credit/debit cards), and manual payment instructions when applicable.
Can I cancel or change my order after placing it?
Orders are processed quickly and cannot be changed once confirmed. Please check all details before checkout.
What happens if my order is placed on hold and I don’t respond?
If your order is placed on hold (e.g. due to mint condition requests), and we receive no response within 48 hours, your order may be cancelled. Stock and pricing will not be reserved.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–3 business days, and delivered within 1–4 working days depending on courier and location.
Do you offer self-collection?
Yes, self-collection is available by appointment only. Please contact us after placing your order.
Do you ship internationally?
We only ship within Singapore by default. For international shipping, email us with your item list and destination, and we’ll assess feasibility and provide a quote if approved.
What happens if my parcel is delayed or damaged by the courier?
Once your parcel is handed to the courier, we are not liable for delays or damage. Please contact the courier directly. We may assist where possible but cannot guarantee resolution.
Product Condition & Packaging
Will my cards or items arrive in mint condition?
We do not guarantee “mint” or “perfect” condition items. Minor imperfections such as dents or creases may occur and are not considered defects.
Can I request mint cards or include condition notes?
We do not accept any requests for mint or perfect condition. Orders with such notes will be placed on hold until we receive confirmation that you accept our standard policy.
How are items packed?
Sealed boxes are shipped untampered
Single cards are shipped in sleeves and toploaders
Fragile items are bubble-wrapped or boxed securely
Frequently asked question 4
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Returns & Refunds
Can I return or exchange an item?
All sales are final. Returns are only accepted in rare cases, such as wrong item sent or damage due to our error.
What if my order includes a free gift?
Free gifts must be returned in unused condition if the main order is returned. They are not eligible for refund, exchange, warranty, or replacement, even if damaged.
What evidence is needed to request a return?
A clear, uncut video showing the sealed parcel being opened is required. This must be submitted within 24 hours of receipt.
What if I keep or damage the free gift during a return?
Free gifts must be untampered and returned in unused condition. If damaged or missing, we may deduct their value from your refund or reject the return.
Promotions & Discounts
Are discount codes stackable?
No. Only one discount code or promotion can be applied per order, unless otherwise stated.
Can I use discount codes from Shopee or other platforms?
No. Discounts and pricing are platform-specific. We do not apply codes or match prices across different sales channels.
Misc / Contact
How do I contact The CCG Store?
You can email us at customer@ccgstore.sg or message us through our official Telegram channel (linked on our site).
Do you have live shows or Telegram drops?
Yes! Join our Telegram group to get notified about restocks, box drops, and live show sales.